As technology advances, chatbots have become an essential tool for businesses to interact with their customers. Artificial Intelligence (AI) chatbots are computer programs that simulate human communication and can be used for customer service, sales, and marketing. AI chatbots can handle multiple conversations simultaneously, provide 24/7 support, and improve customer satisfaction. In this blog, we will compare two of the most popular AI chatbot platforms, Google Bard and ChatGPT, to determine which is the best for your business.
The Importance of Chatbots in Modern Business
Chatbots are becoming increasingly important in modern business as they provide a more efficient and cost-effective way to interact with customers. They can handle routine inquiries and provide quick responses, freeing up customer service representatives to deal with more complex issues. Chatbots can also help businesses save money by reducing the number of employees required for customer service. Moreover, chatbots can provide a personalized experience for customers by using data analytics to improve customer engagement.
Google Bard – Features and Capabilities
Google Bard is a natural language processing chatbot that can engage in open-ended conversations with customers. It was developed by Google’s AI research division, DeepMind, and uses machine learning to improve its conversational abilities. Google Bard can understand context and can provide relevant responses to customer inquiries. Additionally, Google Bard can provide recommendations to customers based on their previous interactions with the chatbot.